Cancellation & Refund Policy
1. The only transaction for which SKIPIKS (the "Company") receives payment is the sale of passes to Seller Partners. The seller and service provider of passes is the Company (trade name: 스킵픽스(skipiks)), which is responsible for payment, cancellation and refunds of passes and for enquiries about them. This policy governs their cancellation and refund and applies equally to all Sellers, including Sellers that are businesses. Pass types and prices are in the Pricing Policy.
2. The Company operates an AI styling platform and is not a party to the sale of the products featured in the service. Payment, delivery, withdrawal and refunds for products you buy through the service are the responsibility of each seller — please contact that seller's shop directly.
3. This policy applies to paid passes purchased by Sellers. Cancellation of the one-click look generation deduction for Look Partners (creators) — the amount deducted from their earnings — and the restoration of those earnings follow "One-click Generation Deduction" in the Look Partners (Creator) Terms of Service; revenue sharing and payouts also follow those terms.
1. Refundable
2. Not refundable
3. Orders not yet paid can be cancelled in the Seller Console under "Passes". If you have already paid by direct bank deposit, do not cancel — contact us instead, and we will confirm the payment and issue the pass, or return the full amount received if you prefer. If, when payment is confirmed, an order would exceed the one-year limit on exposure passes (Seller Terms, "Purchasing, Issuing and Validity of Passes") and so cannot be issued, the full amount received is also returned (a payment in the checkout window is not approved, or is cancelled in full).
1. In the "Passes" tab of the Seller Console, choose the exposure pass or ticket lot to refund, select a reason and submit the request. Requests made in the console need no further documents, because logging in confirms your authority.
2. You can also request by email (contact@skipiks.ai) or phone (050-6998-9311). In that case, to prevent account misuse, the Company may verify through the sign-up email that the requester is authorised for the Seller account.
3. For passes paid by direct bank deposit, please enter an account in the Seller's name (bank, account number, account holder) for the refund when you request it. Card, easy-payment and quick-account-transfer payments are refunded by cancelling the payment, so no account is needed.
4. A request can be cancelled in the console before it is processed. A ticket lot for which a refund has been requested cannot be used until the request is processed, cancelled or rejected; an exposure pass stays live until the request is processed (days used are counted only up to the time of the request).
5. The Company notifies the contact email that the request was received and of the result.
1. Exposure passes: the full amount before the pass starts; after it starts, amount paid × remaining days ÷ total days (rounded down to the won). Days used are counted from the start to the time the refund is requested, rounded up to whole days (24 hours).
Example: a 30-day pass for KRW 99,000, refund requested after 10 days and 5 hours of use → 11 days used, 19 remaining → 99,000 × 19 ÷ 30 = KRW 62,700
2. Look-generation tickets: if requested within validity, amount paid × unused tickets ÷ tickets purchased (rounded down to the won).
Example: 30 of 100 tickets (KRW 40,000) used → 40,000 × 70 ÷ 100 = KRW 28,000
3. Timing and method: the Company refunds as follows within 3 business days from the day it receives the request (Article 18 of the Act on the Consumer Protection in Electronic Commerce), and deducts no refund or transfer fees.
4. Once a refund is processed, exposure under that pass ends at that time (any pass scheduled after it moves forward), and refunded tickets lapse. Exposure between the request and processing is not counted as days used. When no valid pass remains, the Seller's products stop being featured.
5. Late-payment compensation: if the Company refunds after the deadline in paragraph 3, it pays, together with the refund, compensation for the delay at 15% per annum of the refund amount (Article 18(2) of the Act on the Consumer Protection in Electronic Commerce and Article 21-3 of its Enforcement Decree).
6. If a refund cannot be made for reasons on the Seller's side, such as an incorrect refund account, the Company explains why and refunds within 3 business days from the day it receives the correct information.
1. If a Seller withdraws, remaining paid passes are refunded under this policy.
2. Even where the Company terminates the agreement under "Termination and Takedown" in the Seller Terms, remaining paid passes are refunded — the sanction is suspension of the service, not forfeiture of payment.
3. If a Seller refuses a change to the Terms and withdraws, remaining paid passes are also refunded without fees.
1. This policy does not restrict any right of withdrawal or similar rights the Seller has under the Act on the Consumer Protection in Electronic Commerce or other applicable law; where the law is more favourable to the Seller, the law applies.
2. Nor does it restrict the right of defense a Seller that paid by card installments has under the Korean Installment Transactions Act.
3. Extensions and refunds where featuring of the Seller's products is interrupted for 3 or more consecutive hours through the Company's intent or negligence follow "Service Outages and Compensation" in the Seller Terms.
4. Disputes not resolved by consultation with the Company may be referred for mediation, as provided by law, to the Korea Consumer Agency or the Electronic Document and Transaction Dispute Mediation Committee.
For questions about this policy: contact@skipiks.ai or 050-6998-9311.